Refund Policy

At Dr. Osama Diab’s platform, we believe that your educational journey and professional development are our top priorities. We have meticulously designed our platform to deliver high-quality educational content, digital books, and pre-recorded online courses aimed at fostering genuine transformation in your performance. We understand that investing in knowledge is a significant commitment, and therefore, we have established this transparent Refund Policy to ensure clarity and protect your rights as a learner.

We constantly strive to exceed your expectations through carefully curated content, whether in our digital books or pre-recorded courses. However, if you feel that the content does not meet your educational aspirations, we provide a clear and fair refund policy governed by the following standards.

I. Digital Books (PDFs)

We are proud to offer a library of digital books covering management, leadership, and self-development. To ensure intellectual property rights and protect you as a customer:

• You may request a refund for any digital book within 14 days of the purchase date.

• The Condition: Refunds are only eligible if the file has not been downloaded from your account. Once the file is downloaded, we consider the product consumed; therefore, a refund is not possible. We always recommend reading the "Book Preview" or the table of contents available before purchasing to ensure it aligns with your needs.

II. Pre-recorded Online Courses

Dr. Osama Diab’s courses are designed as a comprehensive experience. We understand that a student may need to sample the content to evaluate its value.

• Grace Period: You are entitled to request a refund for your enrollment fees within 14 days of the purchase date.

• The Usage Standard: To maintain the integrity of the learning process, refund requests are accepted only if you have not watched or listened to more than 20% of the total course content. This metric helps us determine if the provided material has been substantially utilized.

III. Execution and Procedures

We are committed to speed, transparency, and efficiency in handling your requests:

1. Refund Method: Refunds will be issued entirely to the same account or payment method used for the original transaction. For security and legal reasons, we cannot transfer funds to different accounts.

2. Request Review: Upon submitting your request, our technical team will review your login logs, file download history, and course progress tracking. This process is automated to ensure complete impartiality.

3. Processing Time: Refund requests are typically processed within a few business days after verifying that all conditions have been met.

Customer service is at the heart of our strategy. If you face any challenge, please do not hesitate to contact us through our official channels:

• Customer Service WhatsApp: This is our primary and fastest line of communication. Our team is available to respond to your inquiries and resolve any technical issues that might hinder your experience.

• Email: For documentation purposes, we prefer that you send your refund request details via our official email, including your order number and purchase date.

Having a clear refund policy is not just a routine procedure; it is our promise of excellence. We trust in the value of the content we provide and want you to purchase with complete confidence. We encourage all our customers to read the detailed descriptions of courses and books before purchasing and to contact our support team if they have any prior questions.

Our goal is for your experience with Dr. Osama Diab to be a continuous journey toward success and professional growth. We value your trust and work diligently to always exceed your expectations.